Love at first sight doesn’t always work. We understand this and allow returns of our products within 14 days, calculated from the day you received the product. We only accept return of products in the condition that you received it from us – unused, unwashed, unworn (having tried it once for size is fine) and with tags and stickers from the original packaging intact (hereafter referred to as ‘pristine condition’). Share with us why you decided to return (not mandatory) and we will be thankful for your feedback.
If we accept the return, you’ll be refunded as follows:
- If the entire order is returned: the full price you paid for the product and the delivery charges (if any) for sending you the product will be refunded in full.
- If only part of the order is returned: only the price charged for the products returned would be refunded. Delivery charges would not be refunded in these cases.
Shipping the return to us is, unfortunately at this point, your cost. Feel free to bring it to our address yourself after contacting us to book an appointment for the same.
Please send the product you want to return, along with a copy of the order confirmation(s), in pristine condition to:
Grab Your Garb
1079 JP Amsterdam
The order confirmation contains all the details of the purchase, so please don’t forget to attach a copy of it.
For products received in pristine condition and with a copy of the order confirmation, we will process a refund to where the payment was received from (i.e. the Credit Card or Bank account that was used to make the payment).
Thank you in advance for your patience and understanding during the entire process. If you have any questions, please don’t hesitate to contact us. We respond within 24 hours on weekdays.
In order to leave a low carbon footprint, we operate with low inventory. So exchanges can not always be guaranteed. If you intend to exchange your purchase please follow the return process explained above and buy any of the products available on the site. You’re also welcome to contact us to book an appointment with us.